A successful ERP solution is the foundation on which companies can launch new initiatives, streamline and improve existing operations, reduce costs and grow the bottom-line.
But even the best ERP solutions count for nothing if they are not implemented properly.
African Proficient – ERP Implementation Methodology is a single, world-wide, scalable, structured and phased implementation approach that consists of pre-defined inputs, activities and outputs to deliver a solution on time and on budget.
ERP Implementation Methodology:
- Uses our experience and knowledge of best practices to your benefit
- Provides visibility to and accountability of our activities and services
- Uses your resources effectively
- Empowers you and your employees to know and leverage the solution for your business
- Scales to meet the complexity or simplicity of your implementation needs and your company’s capabilities
ERP Project Management
If your business is looking for greater flexibility and increased productivity while also grappling with the problems of complexity and change, then you probably need the tools that will help you visualize and manage these complexities. You also need a way to review, revise and revamp operations right down to the process level.
To minimize the stress associated with migrating to or implementing a new system, you’ll need strong ERP project management with careful planning to steer the change management process. For most organizations, irrespective of size or structure, change is not easy but this can be done more effectively if you have a structured view of your organization which shows the logic of how processes, systems, data and organizational hierarchies are designed, and moreover has the ability to change or add on to anything in that structural view. Implementing these systems and process is greatly simplified when business and IT work together and communicate effectively.
ERP Support Services
Ensuring that you have reliable ERP support when you need it is a key element of our support service offering.
We offer a number of services to help you make the most of your investment. You can select product and technical support via phone or email. Training and consultation can be on an as-needed fee for service basis or we can tailor a support program specifically for your organization on a committed contract basis.
- Helpdesk Support
African Proficient – ERP offers global Helpdesk Support via telephone, email and fax. Our skilled support team will help resolve any technical problem, giving you a clear and simple solution.
- On-Site Support
On-site support is ideal when implementing new features or new solutions, or for users who will be taking on new roles and tasks.
Program Application Development
Whether your business need is merely to modify the user interface, develop a custom program or an entire module, or create a link to a third party product, our professional services team will work with you to document and deliver your requirement.
African Proficient – ERP’s Professional Services Department:
- Assists African Proficient – ERP partners in delivering comprehensive solutions for customers
- Works with customers to maximize their investment in African Proficient – ERP’s software on an on-going basis
- Helps with personalization or implementations of certain features or modules that are fairly new to African Proficient – ERP’s market place
- Provides product training to African Proficient – ERP’s partners and customers.
The full functionality of African Proficient – ERP Hosted ERP is available with Cloud Services:
Hosted in an IaaS (Infrastructure as a Service) environment, also referred to as on-demand. The IaaS business model delivers software via a provider that hosts and manages the software, licenses the software on a subscription basis and enables users to access the software through the Internet.
As an IaaS provider, African Proficient – ERP hosts your virtual machine and manages the underlying equipment, providing storage and other resources as needed. You remain in control of the software and whatever applications, data and operating systems you put on the infrastructure.